2 February 2015, 00:00
MobiTec ® is a touchpad-based offline application that allows distributors, renters, importers of public works, construction, handling, heavy weight and industry equipment, to leave for a field intervention with all the information they need to ensure their mission’s success: clients, intervention locations, contacts, client assets, history of conducted interventions, intervention orders, parts stock, late payments, consultation of technical documents...
The technician receives on its tablet the intervention orders (IO) he has to perform with the customer’s data, uses GPS to get to the customer’s location, he makes him sign the general conditions of intervention, performs the intervention and updates the IO: Parts, time, commented photos, performed tasks. He co-signs the intervention worksheet on the tablet with the client, and he sends the documents to be billed to his company using a secured internet connection.
MobiTec ® was developed natively (java, SQL light data) to optimize performance. The embedded software and data allow off-line operations for more technician autonomy. Synchronization with the central site is made using Wifi and 3G / Internet, http protocol, and Web Services technology. For data security, SSL (https) protocol (encrypted data including the managing of specific certificates) is integrated.
MobiTec (R) enhances the synergy between services: elimination of paper documents, elimination of unproductive rekeying and time savings in the transmission of information between the company and its external technicians.
A true tablet based technological toolkit, MobiTec ® incorporates features that maximize customer service’s profitability, value and involve technicians: Ability to take commented photos - GPS Navigator – possibility to directly sign warrants on tablet – email sending - barcodes management - technical controls and VGP management - documentary databases and company’s directories and clients access...
MobiTec ® is implemented on standard tablets, protected in a durable shock-proof shell. Ease of use: straps allow to hold it around the neck while keeping both hands free or to keep it flat in one hand. A capacitive stylus allows to digitally write and sign. Quick to assimilate, appropriation of the tool is facilitated by symbols: intuitive operating. With MobiTec ® the technician is valued.
The geolocalisation of technicians restricts and optimises field travels: in case of an emergency, the nearest technician steps in. MobiTec ® contributes to the limitation of paper in the company: intervention sheets, photographs, technical controls, VGP,expense reports and related statements are digitized and transmitted to the company securely via wifi and 3G / Internet: the post mailings are eliminated and the travels are limited.
The MobiTec ® app conveys an image of performance of the customer service, it implies, motivates and improves the loyalty of the technicians now benefiting from a modern tool. It provides increased productivity and profitability; it is the guarantee of a better monitoring of interventions.