HAMMEL puts SERVICE first

HAMMEL Recyclingtechnik GmbH has been operating internationally in the recycling industry for many years now. Thanks to a strong global sales and service network HAMMEL maintains constant customer proximity. Offering adequate service to each and every customer is not only a duty, it is a challenge.

Advertisement

We put our emphasis on the training and further education of our service technicians and dealers with the aim of offering outstanding service. That is why we organized two service training courses on-site the HAMMEL factory in 2014. We also intend to continue this tradition in 2015. Thus, the first service training of this year took place in March. 

Those days were again filled with theoretical as well as practical units. Alongside technical lectures about the product range, hydraulic and electronic systems we put together practical sessions in the assembly hall. In cooperation with HAMMEL employees, shafts were changed and electrical adjustments were performed on the machines. Thanks to the formation of small groups, it was possible to address questions and problems which could then be answered right on the spot. 

The service training was once again beneficial to all participants and guarantees an optimal service for our customers in the future. Professional service departments with trained technicians, a great deal of experience and communication with our dealers around the world are all aspects we benefit from in order to respond to individual recycling issues and in finding adequate solutions.