25 April 2019, 10:18
Designed to improve customer service and machine monitoring, John Deere announces the new John Deere Connected Support™. Enabled through the JDLink™ telematics connection, John Deere Connected Support leverages a suite of dealer and factory tools to deliver increased productivity, uptime and lower daily operating costs.
“With John Deere Connected Support, dealers take a proactive approach, efficiently improving service and the customer experience,” said Jim Wagner, manager, connected support. “Dealers remotely monitor machines, leveraging two key tools - Service ADVISOR™ Remote and Expert Alerts – which provides them with the information needed to act quickly to avoid or reduce machine downtime. This strategy was designed to ensure John Deere machines are kept in peak operating condition, resulting in increased productivity.”
A key to the Connected support offering is Service ADVISOR Remote, which allows the dealer to diagnosis and repair a problem from a remote location. The dealer is able to analyze machine conditions in real time, or set a trigger point to record intermittent conditions, providing a deep look into the machine’s health. Additionally, the remote diagnostic capabilities can reduce troubleshooting time and eliminate a trip to the machine.
Another supporting feature is Expert Alerts, created by John Deere machine health analysts monitoring fleetwide machine data to identify emerging trends. Working directly with the factory product teams, John Deere is able to develop solutions used by John Deere dealers and technicians to repair machines onsite. Expert Alerts also equip technicians with information needed to bring the right part the first time so machines are back on the job as quickly as possible.
John Deere Connected Support creates a partnership between the John Deere dealer and factory teams that work tirelessly to monitor equipment, improving uptime. This allows machines to become more profitable and reduces potential delays to construction project schedules.
Source: Deere & Company