John Deere Connected Support initiative receives silver medal

SIMA 2019 Silver Medal

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John Deere’s research and development work has been rewarded with a silver medal at the SIMA 2019 show, which will be held in Paris from 24 to 28 February 2019.

Machine Dashboard is the latest remote diagnostic tool developed by the company. This dealer tool is part of the John Deere Connected Support initiative, designed to enable a proactive dealer service approach and deliver customer value through machine connectivity and advanced data analytics. It reduces diagnostic time and minimises downtime, resulting in higher levels of machine availability, improved machine performance and lower operating costs.

This new service provides remote machine monitoring and notifications via JDLink to John Deere dealers. Based on the customer’s consent, JDLink machine telematics data are automatically analysed thanks to a patented algorithm. The results are presented to the John Deere dealer in real time as a prioritised machine list. This allows the dealer to easily and quickly identify machines that require immediate service attention to minimise the risk of unexpected machine downtime.

Furthermore, Machine Dashboard fully integrates and exploits the capabilities of the Expert Alerts tool. Thanks to this tool, the dealer is proactively informed about potential machine component failures, with clear instructions on how to solve the issues identified. Both components allow customers and dealers to reduce service costs and improve operational efficiencies, to get the work done on time with fewer service interruptions.

John Deere Connected Support tools including Expert Alerts and Machine Dashboard are available factory installed on new John Deere self-propelled equipment and can be dealer installed on recent model ranges, including 6M to 9R Series tractors, self-propelled sprayers, combines and forage harvesters.

Nearly 100 European John Deere dealers are already delivering machine services based on John Deere Connected Support. These innovative new service tools will be available in all EU-28 as well as most CIS countries.