20 August 2015, 08:45
Johnston Sweepers has joined the Institute of Customer Service (ICS) to support our drive to further improve our sales and after-sales service. The ICS is a recognised UK body with more than 1,000 corporate members from all areas of industry, including a number of Johnston customers from the municipal sector as well as suppliers and other engineering organisations.
Our aim in joining is to deliver a consistently high standard of customer service throughout the company, and to equip all Johnston staff with the same expertise and knowledge for a successful outcome to any situation affecting our customers. With access to the ICS’s renowned training and assessment facilities, more than 100 Johnston staff will undergo further service training, leading to personal Foundation membership – as well as service mark accreditation for strategic excellence for Johnston.
So, customers can expect to see some changes in our customer service approach over the coming months, and we’ll be looking for your feedback as we put all our new expertise into practise…