Schmitz Cargobull Parts & Services offers all-round service package for hauliers

The Schmitz Cargobull subsidiary, Schmitz Cargobull Parts & Services, is focusing on Full Service and repair management when it comes to the value-added services being presented at the transport logistic trade fair.

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Employees at Schmitz Cargobull Parts & Services GmbH all have a clear focus on the customers' needs and the constant expansion of a Europe-wide service. This includes the expansion of the current community of 1,200 service partners in Europe into an even larger, globalised network. Dr Peter-Hendrik Kes, Managing Director of Schmitz Cargobull Parts & Services, says: "The basis for our solutions is a focus on customers. Additionally, we are working toward implementing even leaner processes and structures to accelerate reaction times by guaranteeing high and consistent quality standards worldwide."

Consistently high standards are being defined in areas ranging from technical support and efficient service partner training, to Full Service and the spare parts web shop. Refrigeration unit monitoring is a key issue for the after-sales experts. This service ensures active monitoring of Schmitz Cargobull refrigeration units all over Europe around the clock, and measures can be taken to provide customers with rapid assistance when needed. As such, an effective and high-quality service partner network is a fundamental pre-requisite.

Full Service contracts from Schmitz Cargobull consist of modular elements, making it possible to book individual service modules. These include:

Trailer service: Replacement of wearing parts including materials and labour, as well as legally prescribed inspections (general inspection, safety inspection), six-monthly service checks, Europe-wide breakdown service with payment guarantee.
Tyre service: Replacement of worn tyres, six-monthly tyre checks, optional coverage for vandalised tyres.
Refrigeration unit service: Maintenance and wear-related repairs for Schmitz Cargobull, Thermo King and Carrier brand refrigeration units as per the manufacturers' specifications. Various additional services, such as evaporator cleaning, checking the seals on the unit and temperature recorder calibration can also be included.

Repair management: Transparent and value for money.

Under the name ‘Repair management’, Schmitz Cargobull Parts & Services GmbH ensures that customer-specific billing conditions such as repair times, hourly rates and material costs, as well as fixed prices for breakdown assistance and travel costs, are complied with. This service guarantees full cost control through centralised invoice processing, and all of the costs incurred can be viewed online at any time in the vehicle history section.

New: Tyre management – transparent tyre life-cycle management

This enables the customer to choose between various modules. Firstly, there is the classic Full Service contract for Schmitz Cargobull tyres at especially attractive terms. Secondly, fleet operators also require complete and constantly transparent tyre management.

Thus, the Cargobull Repair System has been expanded to include system-supported tyre management. Centralised invoice processing provides the customer with standardised conditions for both tyres and tyre services. The services also include schedule monitoring and fleet checks. Furthermore, the fleet manager also has access to extensive cost and operational performance analyses. Thirdly, ‘second-life tyres’ have been integrated into the tyre service. On request, the tyres can be retreaded or regrooved, and refitted. All these services, up to and including carcass repurchase, are available throughout the complete tyre life-cycle at fixed conditions.

Fleet4You: the integrated service portal

The Full Service packages and the telematics system from Schmitz Cargobull have been setting high standards in the trailer industry for years. Customers value the advantages of breakdown cover, Full Service contracts and spare parts service, along with the pan-European service partner network of Schmitz Cargobull Parts & Services and data transfer via Schmitz Cargobull Telematics.

The Schmitz Cargobull subsidiaries, Schmidt Cargobull Parts & Services GmbH and Schmitz Cargobull Telematics GmbH, have created a new, integrated service portal: Fleet4You. Technical information on the vehicles flows from the trailer telematics system directly to the workshop processing software. The extensive data exchange between telematics and repairs thus combines two recognised top-value services into a common system. The customer saves time and obtains all relevant information about his fleet at the press of a button. The online expert tool provides the fleet manager with information about the status of his trailer fleet thanks to a self-explanatory, clear, real-time display. At the press of a button, he can, for instance, call up repair or maintenance costs in € / km for the entire fleet and for individual trailers, as well as for empty runs, maintenance appointments, etc. Every user can adjust these analyses to obtain the desired information.

As with Full Service contracts and TrailerConnect, the system is designed for both Schmitz Cargobull trailers and for vehicles from other manufacturers. A Schmitz Cargobull Telematics unit is always required to make full use of the system. In addition, the workshops must process the necessary servicing and repair work using the Cargobull Repair System.