A global understanding of your needs

Thanks to its comprehensive offering and its close relationship with its customers, Haulotte Services ensures appropriate responses to all their needs. For even greater ease and efficiency, a series of e- services available 24/24 - 7/7 , is operating for more than two years for Haulotte Group’s customers.

SPARE PARTS

Advertisement

The expertise of local technical call centers , combined with the effectiveness of the online tool ensure a quick and accurate response to all needs related to the management of spare parts . This set uses a logistics network able to supply the parts at the best time and cost . All customers are satisfied with Haulotte genuine parts as they are the only ones to ensure quality and perfect compatibility with Haulotte machines, as well as maintaining their standards certifications. With original Haulotte spare parts :

• user safety is certified,

• Machines’ lifespan and residual value are optimized.

TECHNICAL SUPPORT

The technical expertise of the call center network and proximity of field teams guarantee extreme efficiency of technical support. The utilization rates of your machines are optimized by rapid, effective and personalized resolutions.

TRAINING

Haulotte Services delivers its courses guaranteeing the values that put people at the center of action . Because all customers are different, training requirements vary among profiles and activities (users, delivery drivers , Park men , commercial, technicians, purchasers of spare parts) . In all cases , the Haulotte training catalog is always adaptable to optimally raise learners skills and autonomy. Thousands of technical training courses are offered each year in 12 languages through a network of trainers close to the field . Measured annually , a constantly increasing ratio of customer satisfaction confirms the effectiveness of Haulotte Services training.

SERVICES SOLUTIONS

Increasingly requested by customers , services to optimize their operational structures are widely offered by Haulotte Services.

The range of Haulotte Services contracts facilitates the technical management of fleets of machines with extended warranties, planned maintenance and management of periodic legal visits. This set of solutions ensures accurate service according to the manufacturer 's recommendations , which optimizes both the life and the residual value of your equipment.

The refurbishment offer enable to optimize the lifesapn of older machines.

Haulotte Services is constantly developing new solutions to meet the needs of its customers , to provide the best support and the best choice.