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CNH rolls out new AI tool for instant customer support

Man in field holding a tablet in front of a Case IH tractor.
CNH Industrial Europe, America, Asia, International
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Man in field holding a tablet in front of a Case IH tractor.

IMAGE SOURCE: CNH Industrial N.V.

  • CNH introduces an AI-powered chatbot, the AI Tech Assistant, to enhance dealer customer support.

  • The tool is currently operational in over 300 authorized agriculture and construction dealer groups across North America, Australia, and New Zealand, with plans for global expansion.

  • The AI Tech Assistant simulates conversations to diagnose and provide repair plans for CNH brand machines, developed with dealer feedback.

  • It aims to save dealer technicians time on repairs by offering fast and accurate technical answers.

  • Rosella Risso, Head of Agriculture Parts & Service at CNH, highlights the tool's role in simplifying repair processes and improving customer satisfaction.

A CNH chatbot powered by artificial intelligence (AI) is changing the game when it comes to helping dealers support customers.

The CNH AI Tech Assistant tool is already at work at over 300 authorized agriculture and construction dealer groups in North America, Australia and New Zealand, with global expansion underway. It works by simulating conversations to provide a diagnosis and repair plan for CNH brands’ machines. This first-of-its-kind tool was developed with dealer feedback.

This tool enables dealer technicians to save time on repairs by providing fast and accurate answers to technical questions.

“The AI Tech Assistant is transformative and sets a course in future tool development that is instinctive to resolving dealer needs. Our goal within the Global Parts & Service team is to simplify repair processes, improve uptime and customer satisfaction with their machine,” said Rosella Risso, Head of Agriculture Parts & Service at CNH.

                            

Source: CNH Industrial N.V.