ECHO PRM: Upgrade your Product. Empower your User

The founders of ECHO PRM have worked for many years in sales, product management, production and development for manufacturers of construction and industrial machinery. This is where the idea of an easy-to-use manufacturer/user interaction platform emerged, which was introduced to the market in 2021, founded by ECHO PRM GmbH (based in the Allgäu region of Germany).

With a Software as a Service solution, ECHO PRM has been supporting manufacturers of technical products in the digital distribution of product-specific information, in market analysis and in the modern handling of after-sales services ever since.

The users of the products (e.g. operators of a construction machinery) open a product-specific web app directly on the product via a QR code or an NFC label and find all the information and interaction options for their product there. This includes, for example, instructions, tutorials, help, technical data or current information. In addition, issues can be reported, service can be contacted, feedback on the product can be given or suggestions for improvement can be submitted.

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