Intelligrated features service and support offerings at ProMat 2015

Intelligrated®(www.intelligrated.com), a leading North American-based automated material handling solutions provider, features maintenance, spare parts and upgrades from its Customer Service and Support (CSS) team to maximize efficiency and uptime at ProMat 2015.

At booth #2903, the CSS team offers daily seminars covering the critical building blocks of a successful maintenance program and the leading signs a material handling system needs maintenance. Along with educational initiatives, the CSS team offers extensive preventive, emergency and resident maintenance services to minimize unplanned downtime and prevent minor issues from escalating into outages.

Intelligrated offers the newly-redesigned OnTimeParts.com spare parts procurement website to connect customers with an inventory of more than 75,000 original equipment manufacturer and commodity parts. The site offers user-friendly features including access to complete order histories, recommended parts by equipment lists and in-depth views into part availability to streamline the ordering process. To assist show attendees in avoiding downtime due to parts shortages, Intelligrated offers a daily in-booth seminar covering critical tools and techniques for a successful parts program.

Upgrades and modifications provide a cost-effective alternative to complete system replacement by revitalizing equipment and replacing obsolete and worn parts to extend functionality and improve performance. These operations add years to the operational life expectancy of a system, resulting in increased ROI, capacity, throughput and uptime.

“High-throughput distribution operations depend on mission-critical automated systems to move orders through the fulfillment process and out the door to shipping,” said Corey Calla, director, lifecycle support services. “The CSS team offers a full range of aftermarket services to ensure maximum return on investment and years of reliable service from automated equipment.”