19 November 2020, 12:52
Example of adaptation to limitations and new market demands in a post - COVID 19 environment
Premium View, intelligent augmented reality glasses for remote control and technical assistance of your laser and waterjet cutting machines anywhere in the world
The glasses provide the technical department of TCI Cutting with access in real time to the field of vision of the client's cutting operator
Total Laser, one of the largest cutting service companies in Australia, another example of remote assistance
TCI Cutting, a world benchmark in industrial laser and waterjet cutting solutions, customized intelligent automation systems and intelligent production management software for autonomous and strategic decision-making, provides remote technical assistance your customers in Asia and Australia with your Premium View smart glasses. As an example, a few days ago, remote technical assistance to its client Total Laser, one of the largest cutting service companies in Australia, was successfully completed thanks to its augmented reality smart glasses.
The operation is a clear example of adapting to the limitations and new market demands in a post-COVID 19 environment, where it is essential to be prepared to respond to the customer in the fastest and most efficient way possible and that is possible thanks to the 360º digitization of companies.
In this sense, the confinement generated by this global pandemic made it totally impossible to transfer the technical team from TCI Cutting to Australia, which is why it was decided to perform remote customer service through Premium View glasses.
With this solution, TCI Cutting has been able to carry out with total efficiency the remote replacement of the head of a 2D laser cutting machine model Smartline Fiber, as it has exhausted its useful life. The operation has been carried out with total success thanks to the perfect collaboration of the TCI Cutting technical service and the Total Laser cutting operators, thus guaranteeing the immediate continuity of the production flow of the factory in Australia.
TCI Cutting Premium View smart glasses guide the customer remotely through complex operations by sharing live cameras, voice and on-screen annotations, allowing industrial cutting companies to benefit from contingency resolution quickly, guarantee the least downtime of the production process and reduce travel costs. This service is offered to companies anywhere in the world.
TCI Cutting launched the Premium View solution a few months ago, its augmented reality smart glasses for remote control and technical assistance of its laser and waterjet cutting machines, with the aim of giving the engineers of its technical team access in real time to the field of vision of the cutting operator, wherever their machines were installed.