Vanderlande’s EYE4U Real-Time, Video-Based Technical Support System Showcased at ProMat 2015

Wearable system’s features, functionality to be demonstrated during press conference on Monday, March 23 at 11 a.m. in Booth 2041

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 Vanderlande will be featuring the hands-free EYE4U real-time, video-based technical support device in Booth 2041 during ProMat 2015.

The wearable system includes:

• A high-quality video camera with D1 PAL resolution of 720 x 576 pixels that can be worn in a choice of positions, including head piece or lapel clip

• A shock-, dust- and water-proof recorder that captures video at 25 frames-per-second and stores up to 32GB of data

• A two-way communication transmitter/receiver connectable via 3G, 4G or WiFi

• A remote control that enables live streaming and tagging of video images

• A lithium-ion polymer (LiPo) battery, rechargeable via USB, that powers the system for up to 9 hours of recordable video

When installed at a customer facility as an optional add-on to Vanderlande’s 24/7 hotline and help desk support services, the EYE4U system allows a company’s in-house service technician to broadcast live, real-time video to a Vanderlande expert. Transmissions are sent via secure Internet connection and enable faster troubleshooting of automated material handling systems and components without requiring an expensive, in-person service call.

“The live images save time and make it easier for our help desk team to diagnose and correct a variety of situations, improving uptime and increasing material handling system availability,” explains Andy Williams, Senior Business Development Manager. “A picture really is worth a thousand words, and the images captured and transmitted via EYE4U eliminate language barriers and communication misunderstandings.”

In addition to the EYE4U system, the Vanderlande booth will focus on a selection of integrated systems the company has engineered to address the specific needs of facilities handling large numbers of unique SKUs—in excess of 10,000— with a diverse mix of both high and low throughput velocities. Featured are operations using goods-to-person picking solutions for order fulfillment to minimize operator travel time and eliminate pick errors. These automated systems deliver the required SKUs to a designated location, and prompt the operator to select the appropriate number of items.